AI Call Analytics & Post Call Automation
Automatically record every AI call, generate transcripts and summaries, uncover customer insights, and trigger the next business action
Every AI call becomes actionable business intelligence
After every AI call, your business receives complete visibility into every conversation with AI-generated insights and automated workflows
AI call recordings
Replay every customer conversation whenever you need it for verification, training, or dispute resolution
AI conversation transcripts
Automatically generate searchable transcripts so your team can quickly find important conversations
AI call summaries
Review AI-generated summaries with key discussion points, customer responses, and agreed next steps
Sentiment & intent detection
Identify customer sentiment, buying intent, payment commitments, objections, and escalation risks automatically
Business insights
Track call outcomes, common questions, recurring issues, and campaign performance from a single dashboard
Post call automation
Automatically trigger SMS, WhatsApp messages, human handover, and follow-up workflows based on conversation outcomes
Record
Actions
Analyse
Understand every customer conversation with AI sentiment analysis
Customer sentiment
Identify positive, neutral, and negative conversations automatically
Escalation detection
Highlight frustrated customers so managers can intervene quickly
Buying intent
Spot sales ready prospects without reviewing every recording
Conversation trends
Discover recurring customer issues and opportunities across thousands of AI conversations
Customer objections
Understand why customers hesitate, reject offers, or require additional follow-up
Conversation outcomes
Automatically classify calls by outcome, such as interested, appointment booked, support resolved, payment confirmed, or follow-up required
Turn AI insights into automated actions
Automatically trigger follow-up actions based on customer sentiment, intent, call outcomes, or business rules
Smart notifications
Notify the right team instantly when a customer requests a callback, books an appointment, or requires urgent attention
SMS & WhatsApp automation
Notify the right team instantly when a customer requests a callback, books an appointment, or requires urgent attention
Customer recovery
Detect dissatisfied customers and automatically send apology messages, recovery vouchers, or escalate the conversation to a manager
Campaign & marketing automation
Automatically send promotional offers, event invitations, loyalty rewards, or re-engagement campaigns based on customer responses
Human handover
Route complex enquiries or high-priority customers to the right person automatically
Customer segmentation
Automatically categorise conversations based on customer intent, sentiment, or conversation outcome
API & webhooks
Create automation workflows that match your business processes without changing how your team works
Frequently Asked Questions
What information is captured after every AI call?
After every conversation, the platform automatically generates a full transcript, AI-generated summary, call recording, sentiment analysis, call outcome, and key customer responses. This information is stored securely in your dashboard for easy review and reporting.
Can AI automatically generate call summaries?
Yes. Every call is automatically summarised by AI, allowing your team to quickly understand what happened without listening to the entire recording. This saves time and improves follow-up efficiency.
Can the platform automate follow-up actions?
Yes. Based on the outcome of each call, the platform can automatically trigger actions such as sending SMS or WhatsApp messages, updating your CRM, creating tasks, or notifying the appropriate team.
Can I search past conversations?
Yes. All call recordings, transcripts, and AI summaries are stored in a searchable dashboard, making it easy to review previous customer conversations, resolve disputes, and monitor team performance.
How does AI sentiment analysis work?
AI analyses each conversation to identify customer sentiment, intent, and key discussion points. This helps businesses understand customer reactions, identify potential issues, and prioritise follow-up actions more effectively.
Can AI Call Analytics integrate with my CRM?
Yes. AI Call Analytics can integrate with CRM systems and other business applications to automatically update customer records, trigger workflows, and reduce manual data entry. Integration options depend on your existing systems and business requirements.