AI Call ROI Calculator

Your True Employment Cost (Including CPF)

Before working out any savings, we first calculate what your team actually costs you, not just their salary. We take your monthly salary input, multiply by 12 for the annual figure, then add 17% on top for employer CPF contributions. That combined number is the real cost basis used everywhere else in this calculator, so the savings figures reflect what automation actually frees up in dollar terms, not an understated salary-only number.

Working Out Automated Call Volume

Your daily call count is scaled up to a full working year using 250 working days, then multiplied by the automation rate you set on the slider. As an example, 150 calls a day at a 75% automation target comes out to around 28,125 calls a year that your AI voice agent handles instead of your team, in Year 1 alone.

Turning Automated Calls Into Hours Saved

We take the automated call count and multiply it by your average call length to get total minutes returned to your team, then convert that into hours. This is time your staff previously spent on calls that the AI voice agent now handles on its own.

Converting Hours Into Headcount (FTE)

Hours freed only mean something once you can compare them to a person. We divide total minutes freed by 2,080 hours, a standard full-time work year (40 hours × 52 weeks), converted to minutes. The result is expressed as an equivalent number of full-time staff, so you can see how many hires the same call volume would otherwise cost you.

How Year 1 Savings Are Estimated

Your equivalent staff capacity freed is multiplied by the true annual employment cost per staff member calculated earlier (salary plus CPF). This is the gross value of time and capacity handed back to your business in the first year, before subtracting the cost of any AI voice agent plan.

Savings As A Percentage Of Payroll

To give you a sense of scale, Year 1 savings are also shown as a percentage of your total current payroll for the staff handling these calls, calculated as gross saving divided by total true employment cost across your team size.

Projecting Growth Across 5 Years

Starting from your Year 1 call volume, each subsequent year's volume increases by the annual growth rate you set, and the same automation and savings math is reapplied on top of that larger number. Call volume for most growing businesses doesn't stay flat, so this models an expanding operation rather than a static one.

Reading The 5-Year Charts

The first chart breaks down each individual year's saving on its own, recalculated using that year's projected call volume. The second chart layers a running cumulative total on top, adding each year's saving to everything that came before it. The total shown in the dark summary box is simply all five years added together.

Why Gross, Not Net, Savings

We deliberately show gross savings rather than netting off a specific plan cost, because the right plan depends on your call volume and the features you need. This keeps the number honest and lets you compare the gross opportunity against your actual plan cost separately, rather than baking in an assumption that may not fit your business.

Figures are estimates based on the inputs you provide and standard Singapore working-hour and CPF benchmarks. Actual results vary depending on your specific call types, team performance, and business context.