Privacy Policy
Last Updated: 18 July 2026
Welcome to AI Voice Agent Singapore ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website or contact us:
- Name
- Company name
- Email address
- Phone number
- Country or location
- Information submitted through our contact forms
- Information provided during enquiries or demo requests
We may also automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
2. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide product demonstrations
- Deliver our services
- Improve our website and services
- Send service-related communications
- Send marketing communications where permitted by law
- Maintain website security
- Comply with legal and regulatory obligations
3. AI Voice Calls and Call Data
Our AI voice agent services may process call-related information to deliver the services requested by our customers.
Depending on your implementation, this may include:
- Call recordings
- Call transcripts
- AI-generated summaries
- Caller responses
- Call analytics
- Workflow outcomes
This information is processed solely for providing and improving our services.
4. AI Processing
Our services use artificial intelligence technologies to process voice conversations, generate transcripts, create summaries and automate business workflows.
While we strive for accuracy, AI-generated outputs may not always be correct and should be reviewed before being relied upon for important business or legal decisions.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Measure marketing effectiveness
You may disable cookies through your browser settings. However, some website features may not function properly.
6. Sharing of Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our website and deliver our services, including:
- Cloud hosting providers
- Analytics providers
- Email service providers
- AI infrastructure providers
- Customer support platforms
These providers are required to safeguard your information appropriately.
7. Data Security
We implement reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
9. International Data Transfers
Some of our service providers may process information outside Singapore.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Correct inaccurate information
- Withdraw consent where applicable
- Request deletion of your personal data
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated revision date. Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.
AI Voice Agent Singapore
Email: hello@aivoiceagent.sg
Website: https://aivoiceagent.sg